Hotel de la Vallee
Hotel de la Vallee FAQ


  • How can I book a room?
    Just check the availability using the online reservation system, select the type of room required and fill out the booking form. You will receive by return a confirmation of your booking by e-mail.
  • What time is check in and check out?
    Check in: 14h00 // check out 10h00
  • Can I leave the room late?
    Yes, according to availability, please request before.
  • Can I choose the type of bed in my room? (Large bed – two beds)
    Yes, please request it when you make the reservation.
  • Do the rooms have a balcony or terrace? Can I reserve one?
    Yes, on request.
  • Are there non-smoking rooms?
    Yes.
  • How many storeys does the building have? Is there a lift?
    8 floors, there is 2 lifts.
  • Is there air conditioning in the rooms? Does it work all year round?
    No, only in common areas.
  • Is your hotel adapted for the handicapped?
    Yes.
  • Can you keep my luggage when I leave the room?
    Yes.
  • Is there a safe place to park my car? How much does it cost?
    Private parking available at the hotel (extra charge).

Frequently Asked Questions

  • Do you have high-speed internet in the room for my portable computer? Is it wireless?
    Yes, Wifi is available in the guest rooms and in the whole hotel.
  • Do you have a quiet, romantic room? How can I reserve it?
    Yes, “Privilege” rooms.
  • What languages are spoken in Reception?
    French, English, Spanish, Italian, German and Dutch.
  • We are coming with 1 (or more) child, do you accept adding an extra bed in a double room? What are the other options?
    We can propose triple rooms or communicating rooms.
  • What is the child policy?
    For children between 2 and 5 years: -50% on the stay.
    For children between 6 and 12 years: -25% on the stay.
  • How far is the nearest airport from the hotel?
    Tarbes, 12km, 15 minutes.
  • How can we reach the hotel from the airport?
    By taxi (about 25€)
  • Where is the nearest train station? What is the distance?
    Lourdes station. You can reach the hotel by Citybus (N°1 or 2) and stops at La Rotonde or by taxi.
  • How can I cancel my reservation?
    You will receive a confirmation of your booking through e-mail. On this confirmation, you will find your confirmation code and a cancellation code. Keep these codes carefully as you will need them if you want to cancel. To cancel the booking, just log on our website, then in « Rates and Bookings », click on « Track/Cancel Reservation », then just follow the procedure. You can use this system only if you have respected the cancellation policy on your confirmation.